Your account will be credited should we find shipping costs were calculated higher than actual cost.

Company policy does not permit us to use your shipping service account.

We ship 5 days a week, Monday thru Friday. Most orders are processed and shipped within 24-72 hours after payment is received, this includes all services - priority mail and parcel post. During holidays, post office holidays and company close downs there will be a delay in shipping time.

Insurance or Signature Confirmation are optional when using Canada Post. Charges for insurance or Signature Confirmation will be charged upon request, please send us an email if you would like to purchase insurance. If you do not choose to insure your shipment and the shipment gets lost, we will not take any responsibility for it.

We reserve the right to change shipping company's as long as the service is the same or better.

Please do not email us to ask when your order will be shipped, you can check your account for these updates. If you want to see the status of your order, you can log-in to your web-store account and see if your order is pending, in process or shipped.

Unclaimed packages that are returned to us will either be reshipped for the additional shipping charges or restocked - in the case of restocking, a 20 % restocking fee will be charged.

International shipments go out two times a week, Tuesday and Friday.

There is a 48 hour processing period before shipping.

Some products such as bulk powders are made upon ordering in order to receive the fresh possible product. There might be a delay in shipping because of this

Return Policy

Due to the nature of bath and beauty products there are no returns on these items including all powders and minerals. We cannot guarantee the purity once it has left our facility and returned, thus it cannot be resold. Special care is taken to ensure your products will arrive to you in good condition.

When purchasing skin care products we do advise you read all the information on usage, how to get the proper results from your products and ingredients. All of this information is available on our webpage prior to purchasing.

Should something be wrong with your order please contact us within 24 hours of receiving purchase so that we can help. If a return is needed and authorized by us, we will give you a RMA number to return the item. Unauthorized returns will be discarded and credits will NOT be issued.